At Avvi Lifestyle, a unit of SheBizWorld, we strive to provide high-quality products and excellent customer service. We understand that sometimes, issues can arise with your order, and we are committed to ensuring your satisfaction. Please carefully review our return and refund policy below:

1. Eligibility for Returns or Refunds

We do not accept returns or offer refunds unless the following conditions are met:

  • Damaged Products: If you receive a product that is damaged during shipping or has a manufacturing defect, we will accept a return and offer a refund or replacement.
  • Incorrect Product Received: If you receive a product different from what you ordered, we will accept a return and offer a refund or replacement.

2. Conditions for Claiming a Return/Refund

To process a return or refund request, the following conditions must be met:

  • Opening Video: You must provide a clear, unedited video showing the product’s condition upon opening the package. This video is required to verify that the product is damaged or incorrect as per the details in your order.
  • Request Timeframe: The video and return request must be sent to us within 5 days of receiving the product.
  • Photographic Evidence: In addition to the opening video, please include clear photos of the damaged or incorrect product. Ensure that the photos show the condition of the product clearly.

3. How to Request a Return or Refund

If you wish to request a return or refund, please follow these steps:

  1. Email us at support@avvilifestyle.com or call us at +91 8287110105 within 5 days of receiving the product.
  2. Provide the opening video, photos of the damaged or incorrect product, and your order details (order number, product name, etc.).
  3. Our customer service team will review your request and respond within 48 hours.

4. Return Shipping

If your return request is approved, you will be provided with instructions on how to return the product. You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged product).

5. Refund Process

Once we receive the returned product (if applicable), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that the processing time for refunds may take 7–10 business days depending on your payment provider.

6. Non-Returnable Items

Please note that we do not accept returns or issue refunds for products that:

  • Have been used or altered in any way.
  • Are not in their original packaging.
  • Are personalized or made-to-order items.

7. Contact Us

For any queries or assistance, feel free to contact our customer support team:

8. Disclaimer

Avvi Lifestyle reserves the right to refuse a return or refund if the product does not meet the necessary conditions outlined above.

Thank you for shopping with Avvi Lifestyle! We appreciate your understanding and cooperation in ensuring a smooth and efficient return and refund process.